I am responsible for a pricing email box. I get and receive emails into
this email box. I also get my normal email in my standard inbox.
What happens is that I can not send from my X5Quotes@x5solutions.com
email box to RT@x5solutions.com. It does not open a new ticket. Nor can
I reply to a ticket that I created inside RT, for instance, I have an
existing ticket and if I reply to it from my X5Quotes@x5solutions.com
email, it doesn’t update the ticket. Yet if I reply to it from my inbox,
email@example.com, it works.
RE: [[quotes] #474] AutoReply: Shawn-N042210-Burlington PRI
I need to keep this separate and get it to work from the
X5Quotes@x5solutions.com email box. Does anyone have any suggestions on
what might be wrong?
Another issue is that a lot of our tickets that are created in up in a
general que and we’d like to be able to view that and be able to assign
Thanks RT Experts.
Brian S. Tinsley | Project Manager | Office ( 206 777 6188 | Direct (
206 550 7957
X5 Solutions| 1520 4th Avenue | Suite 500 | Seattle | WA | 98101 |