Possible Exchange Issue

RT Users
1

Hi,

I am responsible for a pricing email box. I get and receive emails into
this email box. I also get my normal email in my standard inbox.

What happens is that I can not send from my X5Quotes@x5solutions.com
email box to RT@x5solutions.com. It does not open a new ticket. Nor can
I reply to a ticket that I created inside RT, for instance, I have an
existing ticket and if I reply to it from my X5Quotes@x5solutions.com
email, it doesn’t update the ticket. Yet if I reply to it from my inbox,
btinsley@x5solutions.com, it works.

RE: [[quotes] #474] AutoReply: Shawn-N042210-Burlington PRI

I need to keep this separate and get it to work from the
X5Quotes@x5solutions.com email box. Does anyone have any suggestions on
what might be wrong?

Another issue is that a lot of our tickets that are created in up in a
general que and we’d like to be able to view that and be able to assign
them.

Thanks RT Experts.

Brian Tinsley

Brian S. Tinsley | Project Manager | Office ( 206 777 6188 | Direct (
206 550 7957
X5 Solutions| 1520 4th Avenue | Suite 500 | Seattle | WA | 98101 |

2

Brian Tinsley wrote:

Hi,

I am responsible for a pricing email box. I get and receive emails into
this email box. I also get my normal email in my standard inbox.

What happens is that I can not send from my X5Quotes@x5solutions.com
mailto:X5Quotes@x5solutions.com email box to RT@x5solutions.com
mailto:RT@x5solutions.com. It does not open a new ticket. Nor can I
reply to a ticket that I created inside RT, for instance, I have an
existing ticket and if I reply to it from my X5Quotes@x5solutions.com
mailto:X5Quotes@x5solutions.com email, it doesn�t update the ticket.
Yet if I reply to it from my inbox, btinsley@x5solutions.com
mailto:btinsley@x5solutions.com, it works.

RE: [[quotes] #474] AutoReply: Shawn-N042210-Burlington PRI

I need to keep this separate and get it to work from the
X5Quotes@x5solutions.com mailto:X5Quotes@x5solutions.com email box.
Does anyone have any suggestions on what might be wrong?

First thing that comes to mind is it’s being filtered out in the mail
loop check. What is $RTAddressRegexp set to in RT_SiteConfig.pm?

Another issue is that a lot of our tickets that are created in up in a
general que and we�d like to be able to view that and be able to assign
them.

Not sure what you mean by this.

Cheers, Jeff.

Jeff Fearn jfearn@redhat.com
Software Engineer
Engineering Operations
Red Hat, Inc
Freedom … courage … Commitment … ACCOUNTABILITY