POLL: comments with status changes (was Re: Comment whenticket transfers queues)

RT Users
1

Jay R. Ashworth wrote:

So, a poll:

================================================================
When you make status changes to a ticket (current queue, owner,
priority, etc), do you add a related comment

  1. Always
  2. Almost always
  3. Occasionally
  4. Almost never

================================================================

  1. Almost always.

I usually find it appropriate to make some annotation explaining to others
the reason for the change.

Max.

2

I vote for

  1. Always

Iris

[mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Jay R.
AshworthSent: Friday, June 17, 2005 12:18 PM
To: rt-users@lists.bestpractical.com
Subject: POLL: comments with status changes (was Re: [rt-users] Comment
whenticket transfers queues)

3

Jay R. Ashworth wrote:

So, a poll:

================================================================
When you make status changes to a ticket (current queue, owner,
priority, etc), do you add a related comment

  1. Always
  2. Almost always
  3. Occasionally
  4. Almost never

================================================================
4)almost never–I’ve already replied with the relevant info to the
client 98% of the time

Anne