Plugin not being used?

Hey all (and Mike),

Despite a

Set(@Plugins, qw(RT::Authen::ExternalAuth));

As the first (non-comment) line in SiteConfig, it seems like ExtAuth is
not being used. Log files show internal handlers trying to process my
login: there’s no mention of even a passing thought towards trying to
hit the external server.

I’ve reinstalled RT completely not too long ago, and
RT::Authen::ExternalAuth several times. I’ve chown’d and chgrp’d thru
everything and the webserver used can read all of it. I’m not sure what
to check next.

Seems to me if that Set line is working, and my setup isn’t, then the
plugin should try to be used and bomb horribly, right? That’s not what
happening. It’s acting like there’s no plugin at all.

Any thoughts?

Thanks,

Rob Munsch

IT Administrator

http://www.PhillyCarShare.org http://www.PhillyCarShare.org

Our wheels. Your freedom.

215-730-0988 x131

Robert Munsch.vcf (141 Bytes)

Did you restart apache after changing RT_SiteConfig.pm?

Keith McDermott
Desktop Support Specialist - PCN
Physics Department, Purdue University

Web: http://www.physics.purdue.edu/pcn
E-mail: kmcdermo@purdue.edu
Phone: (765)496-2202
Address:525 Northwestern Avenue
West Lafayette, IN 47907

Check out our new documentation at:
http://www.physics.purdue.edu/PCN/doc/wiki

Robert Munsch wrote:

Many, many times. Not just restart: stopped it completely, wiped out
the plugin, reinstalled it, started apache.

Nothing.

Rob Munsch
IT Administrator
http://www.PhillyCarShare.org
Our wheels. Your freedom.
215-730-0988 x131

-----Original Message-----
From: Keith A McDermott [mailto:kmcdermo@purdue.edu]
Sent: Thursday, December 04, 2008 3:34 PM
To: Robert Munsch
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Plugin not being used?

Did you restart apache after changing RT_SiteConfig.pm?

Keith McDermott
Desktop Support Specialist - PCN
Physics Department, Purdue University

Web: http://www.physics.purdue.edu/pcn
E-mail: kmcdermo@purdue.edu
Phone: (765)496-2202
Address:525 Northwestern Avenue
West Lafayette, IN 47907

Check out our new documentation at:
http://www.physics.purdue.edu/PCN/doc/wiki

Robert Munsch wrote:

Hey all (and Mike),

Despite a

Set(@Plugins, qw(RT::Authen::ExternalAuth));

As the first (non-comment) line in SiteConfig, it seems like ExtAuth
is not being used. Log files show internal handlers trying to
process

my login: there’s no mention of even a passing thought towards
trying

to hit the external server.

I’ve reinstalled RT completely not too long ago, and
RT::Authen::ExternalAuth several times. I’ve chown’d and chgrp’d
thru

everything and the webserver used can read all of it. I’m not sure
what to check next.

Seems to me if that Set line is working, and my setup isn’t, then
the

plugin should try to be used and bomb horribly, right? That’s not
what

Robert Munsch.vcf (141 Bytes)

Do you have all of the other external auth config options set?

Robert Munsch wrote:

Many, many times. Not just restart: stopped it completely, wiped out
the plugin, reinstalled it, started apache.

Nothing.


Rob Munsch
IT Administrator
http://www.PhillyCarShare.org
Our wheels. Your freedom.
215-730-0988 x131

-----Original Message-----
From: Keith A McDermott [mailto:kmcdermo@purdue.edu]
Sent: Thursday, December 04, 2008 3:34 PM
To: Robert Munsch
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Plugin not being used?

Did you restart apache after changing RT_SiteConfig.pm?

Keith McDermott
Desktop Support Specialist - PCN
Physics Department, Purdue University

Web: http://www.physics.purdue.edu/pcn
E-mail: kmcdermo@purdue.edu
Phone: (765)496-2202
Address:525 Northwestern Avenue
West Lafayette, IN 47907

Check out our new documentation at:
http://www.physics.purdue.edu/PCN/doc/wiki

Robert Munsch wrote:

Hey all (and Mike),

Despite a

Set(@Plugins, qw(RT::Authen::ExternalAuth));

As the first (non-comment) line in SiteConfig, it seems like ExtAuth
is not being used. Log files show internal handlers trying to

process

my login: there’s no mention of even a passing thought towards

trying

to hit the external server.

I’ve reinstalled RT completely not too long ago, and
RT::Authen::ExternalAuth several times. I’ve chown’d and chgrp’d

thru

everything and the webserver used can read all of it. I’m not sure
what to check next.

Seems to me if that Set line is working, and my setup isn’t, then

the

plugin should try to be used and bomb horribly, right? That’s not

what

happening. It’s acting like there’s no plugin at all.

Any thoughts?

Thanks,


Rob Munsch

IT Administrator

http://www.PhillyCarShare.org http://www.PhillyCarShare.org

Our wheels. Your freedom.

215-730-0988 x131


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

From: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Friday, December 05, 2008 9:39 AM
To: Robert Munsch
Cc: Keith A McDermott; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Plugin not being used?

Do you have all of the other external auth config options set?

I had thought so. I have all the options from the RT_SiteConfig.pm that
comes with the plugin. I don’t see anything else in RT_Config that
looks like “and use an external auth source,” other than WebAuth stuff
which has been mentioned on the list as “don’t use this and ExternalAuth
at the same time.” Specifically I have:

Set(@Plugins, qw(RT::Authen::ExternalAuth));

Set($ExternalAuthPriority, [‘AD_LDAP’]);
Set($ExternalInfoPriority, [‘AD_LDAP’]);
Set($ExternalServiceUsesSSLorTLS, 0);
Set($AutoCreateNonExternalUsers, 1);

Set($ExternalSettings, {‘AD_LDAP’ => { ## GENERIC SECTION
… and the AD specific stuff goes on from there.

Robert Munsch wrote:

Many, many times. Not just restart: stopped it completely, wiped
out

the plugin, reinstalled it, started apache.

Nothing.


Rob Munsch
IT Administrator
http://www.PhillyCarShare.org
Our wheels. Your freedom.
215-730-0988 x131

-----Original Message-----
From: Keith A McDermott [mailto:kmcdermo@purdue.edu]
Sent: Thursday, December 04, 2008 3:34 PM
To: Robert Munsch
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Plugin not being used?

Did you restart apache after changing RT_SiteConfig.pm?

Keith McDermott
Desktop Support Specialist - PCN
Physics Department, Purdue University

Web: http://www.physics.purdue.edu/pcn
E-mail: kmcdermo@purdue.edu
Phone: (765)496-2202
Address:525 Northwestern Avenue
West Lafayette, IN 47907

Check out our new documentation at:
http://www.physics.purdue.edu/PCN/doc/wiki

Robert Munsch wrote:

Hey all (and Mike),

Despite a

Set(@Plugins, qw(RT::Authen::ExternalAuth));

As the first (non-comment) line in SiteConfig, it seems like
ExtAuth

is not being used. Log files show internal handlers trying to

process

my login: there’s no mention of even a passing thought towards

trying

to hit the external server.

I’ve reinstalled RT completely not too long ago, and
RT::Authen::ExternalAuth several times. I’ve chown’d and chgrp’d

thru

everything and the webserver used can read all of it. I’m not sure
what to check next.

Seems to me if that Set line is working, and my setup isn’t, then

the

plugin should try to be used and bomb horribly, right? That’s not

what

happening. It’s acting like there’s no plugin at all.

Any thoughts?

Thanks,


Rob Munsch

IT Administrator

http://www.PhillyCarShare.org http://www.PhillyCarShare.org

Our wheels. Your freedom.

215-730-0988 x131


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media.

Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media.

Robert Munsch.vcf (141 Bytes)