I work with this off and on for over an hour and just saw my issue.
on the user preference to setup RT-at-a-Glance there is also an option for number of rows and it was set to 100
I am sorry to have bothered you on this matter
Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/doit
Office - 410-455-3020
Email - firstname.lastname@example.org