Please help


#1

Hi,

I have just installed RT and relatd perl modules and apche on a PC running
Solaris 8(Intel/86). But I don’t seem to be able to find docs on how to
configure RT to work in a web browser.

Can someone please send me pointers/docs/URLs/templates, etc.
Your help is very much appreciated!

The following have been installed:

  1. RT 1.0.7. installed /opt/rt.
  2. Perl 5.6.1.
  3. Mysql 3.22.25.
  4. CGI 2.71.
  5. CGI::Cookie 1.16.
  6. Digest::MD5.
  7. DBI.
  8. Apache 1.3.9. installed /usr/local/apache.
  9. Netscape 4.7.

I followed the instructions on the README file that comes with RT.
I can create database, queues, and add users just fine. But I don’t know how
to use a web browser to access the database.

Thank you so much!

john wong
jwong@tonbu.com


#2

Hi,

I have just installed RT and relatd perl modules and apche on a PC running
Solaris 8(Intel/86). But I don’t seem to be able to find docs on how to
configure RT to work in a web browser.

Can someone please send me pointers/docs/URLs/templates, etc.
Your help is very much appreciated!

The following have been installed:

  1. RT 1.0.7. installed /opt/rt.
  2. Perl 5.6.1.
  3. Mysql 3.22.25.
  4. CGI 2.71.
  5. CGI::Cookie 1.16.
  6. Digest::MD5.
  7. DBI.
  8. Apache 1.3.9. installed /usr/local/apache.
  9. Netscape 4.7.

I followed the instructions on the README file that comes with RT.
I can create database, queues, and add users just fine. But I don’t know how
to use a web browser to access the database.

Thank you so much!

Try:

http://yourwebserver/rt/webrt.cgi

For the Admin interface: http://yourwebserver/rt/admin-webrt.cgi

Did you remember to add the following lines to your httpd.conf?

Alias /webrt/ "/path/to/rt/lib/images/"
ScriptAlias /rt/ “/path/to/rt/bin/cgi/”

Did you remember to check your Apache error_log?

-Grant Miller grant@pico.apple.com