Please help: RT3.4.4 running really slow

RT Users
21

Hey Les,

I did post the files. For convenience, I am attaching them again to this
email.
The three files are:
- apache2.conf
- RT_SiteConfig.pm
- ssl
If not familiar with Ubuntu, these files replace httpd.conf in Ubuntu.

The line you indicate for the ssl file is in the file. Should it not be?

Thanks very much for any further assistance,
Don

apache2.conf (6.38 KB)

RT_SiteConfig.pm (538 Bytes)

ssl (1.27 KB)

22

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don garbage wrote:

Hey Barry,

Wow, that was fast, thanks so much.

I actually did respond to your email. Here was my reply:
Hi Barry,

I just checked again for mod_fastcgi, and, it appears that I do have

it. In ubuntu, it is called
libfcgi-perl

So, back to the drawing board. :)

Have you had the chance to check out my config files?

Thanks for any further help,
Don

Perhaps the problem is in my config files. Any thoughts?

I also see this in your file:

Include /etc/apache2/mods-enabled/.load
Include /etc/apache2/mods-enabled/.conf

What files are in this directory?

Are you sure that the fcgi is enabled? The easiest way I know for you
to check is to enable /server-status & /server-info in the configuration
file. You can then check it via: http://yourrtserver/server-info and
look for the appropriate modules.

Barry
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23

-----Original Message-----
From: don garbage [mailto:dongarbage@hotmail.com]
Sent: Tuesday, November 07, 2006 12:40 PM
To: Les Driggers; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Please help: RT3.4.4 running really slow

Hey Les,

I did post the files. For convenience, I am attaching them
again to this email.
The three files are:
- apache2.conf
- RT_SiteConfig.pm
- ssl
If not familiar with Ubuntu, these files replace httpd.conf in Ubuntu.

The line you indicate for the ssl file is in the file. Should
it not be?

Thanks very much for any further assistance, Don

The line in question means that /etc/request-tracker3.4/apache2-modperl2.conf
is included by reference, so its contents are important as well. Can you send
it?

Thanks,
Les

Les Driggers :black_small_square: Manager, Corporate IT
T 662/236-8326 :black_small_square: F 662/236-2037 :black_small_square: ldriggers@fncinc.com
FNC Inc. :black_small_square: 1214 Office Park Drive :black_small_square: Oxford, MS 38655
www.fncinc.com
Confidentiality Notice: This message is for the sole use of the intended recipient(s).
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24

Les,

/etc/request-tracker3.4/apache2-modperl2.conf
is attached.

Thanks so much for the help,
Don

apache2-modperl2.conf (1.45 KB)

25

Barry,

I know fcgi is installed, I’m not sure fcgi is enabled. At the moment, I’m
trying to get server-info working, and will report back as soon as it is.

Also, there are a bunch of symbolic links in /etc/apache2/mods-enabled/:

/etc/apache2/mods-enabled/ssl.conf ->
/etc/apache2/mods-available/ssl.conf
/etc/apache2/mods-enabled/ssl.load ->
/etc/apache2/mods-available/ssl.load
/etc/apache2/mods-enabled/rewrite.load -> …/mods-available/rewrite.load
/etc/apache2/mods-enabled/perl.conf ->
/etc/apache2/mods-available/perl.conf
/etc/apache2/mods-enabled/perl.load ->
/etc/apache2/mods-available/perl.load
/etc/apache2/mods-enabled/cgid.conf ->
/etc/apache2/mods-available/cgid.conf
/etc/apache2/mods-enabled/cgid.load ->
/etc/apache2/mods-available/cgid.load
/etc/apache2/mods-enabled/userdir.conf ->
/etc/apache2/mods-available/userdir.conf
/etc/apache2/mods-enabled/userdir.load ->
/etc/apache2/mods-available/userdir.load

Here’s the cat of those files:
::::::::::::::
cgid.conf
::::::::::::::

Socket thingy for CGI.

ScriptSock /var/run/apache2/cgisock
::::::::::::::
cgid.load
::::::::::::::
LoadModule cgid_module /usr/lib/apache2/modules/mod_cgid.so
::::::::::::::
perl.conf
::::::::::::::

This file is a placeholder; you can safely ignore or delete it.

::::::::::::::
perl.load
::::::::::::::
LoadModule perl_module /usr/lib/apache2/modules/mod_perl.so
::::::::::::::
rewrite.load
::::::::::::::
LoadModule rewrite_module /usr/lib/apache2/modules/mod_rewrite.so
::::::::::::::
ssl.conf
::::::::::::::

SSLRandomSeed startup builtin
SSLRandomSeed connect builtin
AddType application/x-x509-ca-cert .crt
AddType application/x-pkcs7-crl .crl
SSLPassPhraseDialog builtin
SSLSessionCache dbm:/var/run/apache2/ssl_scache
SSLSessionCacheTimeout 300

SSLMutex file:/var/run/apache2/ssl_mutex
SSLCipherSuite
ALL:!ADH:!EXPORT56:RC4+RSA:+HIGH:+MEDIUM:+LOW:+SSLv2:+EXP:+eNULL

SetEnvIf User-Agent “.MSIE.”
nokeepalive ssl-unclean-shutdown
downgrade-1.0 force-response-1.0

::::::::::::::
ssl.load
::::::::::::::
LoadModule ssl_module /usr/lib/apache2/modules/mod_ssl.so
::::::::::::::
userdir.conf
::::::::::::::

UserDir public_html
UserDir disabled root

    <Directory /home/*/public_html>
            AllowOverride FileInfo AuthConfig Limit
            Options MultiViews Indexes SymLinksIfOwnerMatch

IncludesNoExec


::::::::::::::
userdir.load
::::::::::::::
LoadModule userdir_module /usr/lib/apache2/modules/mod_userdir.so

Thanks so very much for your help,
Don

26

I’m still having the problem and getting desparate.

I determined that I did not have fastcgi enabled. So, I did the following:

sudo apt-get install libapache2-mod-fastcgi
sudo apt-get install libcgi-fast-perl
sudo a2enmod fastcgi
sudo ln -s /etc/request-tracker3.4/apache-fastcgi.conf

/etc/apache2/conf.d/
edit /etc/request-tracker3.4/apache-fastcgi.conf:
#FastCgiIpcDir /var/run/fastcgi
RedirectMatch ^/rt$ /rt/
sudo chown www-data: /etc/request-tracker3.4/RT_SiteConfig.pm

this has enabled fastcgi. I also restarted apache2 and postgres.
But, I still have the same problem. For more than half of the tickets that
remote users try to access, the page stalls half way through loading. I
notice that when I access RT from localhost, its very fast and pages never
stall.

Any help is so very appreciated,
Don

27

Don;
That suggest to me that you may have network issues?? have you checked
your NIC and did a traceroute or ping to your RT web server .
Roy

don garbage wrote:

28

Roy,

I thought the same. So, I created several web pages (some copied exactly
from RT tickets). And, remote users have no problems loading those pages. I
tested it remotely by clicking on those pages over and over without ever
seeing a page stall.

It seems as though RT is sending just some of the data for a ticket, then
stalling since only part of the page loads. Its like some part of the query
didn’t happen or stalled or got lost. Are the RT pages sent in pieces? How
can I track what happens on the RT server end as a query comes in (a ticket
is clicked on)?

Thanks,
Don

29

Don;
If you have n’t already done so, set up your RT logging to debug; (in
RT_SiteConfig under Logging
Set($LogToFile , ‘debug’);
Set($LogDir, ‘/var/log/rt3’);
Set($LogToFileNamed , “rt.log”); #log to rt.log
make sure the web user and group have write access to that file, and
restart the web server)
then you can tail -f /var/log/rt3/rt.log to see whats happening in RT
as requests are coming through.
I also suggest you enabled full logging on your database server, sorry I
am not sure how to do that for postgress , once you done that again tail
-f the sql logging file …
If these do n’t help start using tcpdump to check whats happening to the
traffic, also I think you can enable full logging on apache.
Good luck;
Roy

don garbage wrote:

30

Roy,

Are there more logging “levels” for $LogToFile other than ‘debug’? All I see
in the rt.log file are occassional “Connection reset by peer” messages. Or,
is there a way to make RT be more verbose about what its doing?

Thanks,
Don

31

I think debug is the most verbose you get, in my case the home page
alone scroll the screen like a fruit machine when logging set to debug.
BTW “Connection reset by peer” does not sound very healthy and again it
suggest me a network or TCP/IP stack issue, ahh or your sql server
(postgress) is giving up on you,
have you checked the the state of the sql server, restarted it ??
Roy

don garbage wrote:

32

Roy,

The “connection reset by peer” messages come from me clicking the X button
in my browser.

I don’t get the “fruit machine” analogy" … what do you mean?

thanks,
don

33

Ok, after googling, I got the fruit machine analogy :).

My rt log is obviously not spitting out much info.
Are there other settings I have to configure in order to see the log file
scroll like a fruit machine? (note that I don’t see any messages in the log
file when I access RT locally with no access problems)

Thanks,
Don

34

hi Roy,

Yep. In RT_SiteConfig.pm, I added this line:
Set($LogToFile , ‘debug’);
RT_Config.pm has these values already set:
Set($LogToSyslog , ‘debug’);
Set($LogToScreen , ‘error’);
Set($LogToFile , undef);
Set($LogDir, ‘/var/log/request-tracker3.4’);
Set($LogToFileNamed , “rt.log”); #log to rt.log
It is my understanding that RT_SiteConfig.pm settings override those set in
RT_Config.pm. I get nothing other than user login messages in the rt.log
file.
There has to be another setting somewhere. Any suggestions?

And, yes, I also logged queries. The postgres log is identical for both the
successful ticket access and the stalled ticket access. So, the problem has
to be somewhere between the query being made and the data being sent to the
remote user.

How can I track this?

We must be getting closer :slight_smile:

thanks,
Don

35

Don;
Thats odd , the 3 lines in RT_SiteConfig is all you needed to change, you
did restart apache??
Also have you started logging the sql queries??
Roy----- Original Message -----
From: “don garbage” dongarbage@hotmail.com
To: dongarbage@hotmail.com; rfh@pipex.net
Cc: rt-users@lists.bestpractical.com
Sent: Thursday, November 09, 2006 7:34 PM
Subject: Re: [rt-users] Please help: RT3.4.4 running really slow

Ok, after googling, I got the fruit machine analogy :).

My rt log is obviously not spitting out much info.
Are there other settings I have to configure in order to see the log file
scroll like a fruit machine? (note that I don’t see any messages in the
log file when I access RT locally with no access problems)

Thanks,
Don

From: “don garbage” dongarbage@hotmail.com
To: rfh@pipex.net
CC: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
Date: Thu, 09 Nov 2006 19:22:40 +0000

Roy,

The “connection reset by peer” messages come from me clicking the X button
in my browser.

I don’t get the “fruit machine” analogy" … what do you mean?

thanks,
don

From: Roy El-Hames rfh@pipex.net
To: don garbage dongarbage@hotmail.com
CC: blkline@attglobal.net, rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
Date: Thu, 09 Nov 2006 18:33:58 +0000

I think debug is the most verbose you get, in my case the home page alone
scroll the screen like a fruit machine when logging set to debug.
BTW “Connection reset by peer” does not sound very healthy and again it
suggest me a network or TCP/IP stack issue, ahh or your sql server
(postgress) is giving up on you,
have you checked the the state of the sql server, restarted it ??
Roy

don garbage wrote:

Roy,

Are there more logging “levels” for $LogToFile other than ‘debug’? All I
see in the rt.log file are occassional “Connection reset by peer”
messages. Or, is there a way to make RT be more verbose about what its
doing?

Thanks,
Don

From: Roy El-Hames rfh@pipex.net
To: don garbage dongarbage@hotmail.com
CC: blkline@attglobal.net, rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
Date: Thu, 09 Nov 2006 17:26:40 +0000

Don;
If you have n’t already done so, set up your RT logging to debug; (in
RT_SiteConfig under Logging
Set($LogToFile , ‘debug’);
Set($LogDir, ‘/var/log/rt3’);
Set($LogToFileNamed , “rt.log”); #log to rt.log
make sure the web user and group have write access to that file, and
restart the web server)
then you can tail -f /var/log/rt3/rt.log to see whats happening in RT
as requests are coming through.
I also suggest you enabled full logging on your database server, sorry
I am not sure how to do that for postgress , once you done that again
tail -f the sql logging file …
If these do n’t help start using tcpdump to check whats happening to
the traffic, also I think you can enable full logging on apache.
Good luck;
Roy

don garbage wrote:

Roy,

I thought the same. So, I created several web pages (some copied
exactly from RT tickets). And, remote users have no problems loading
those pages. I tested it remotely by clicking on those pages over and
over without ever seeing a page stall.

It seems as though RT is sending just some of the data for a ticket,
then stalling since only part of the page loads. Its like some part of
the query didn’t happen or stalled or got lost. Are the RT pages sent
in pieces? How can I track what happens on the RT server end as a
query comes in (a ticket is clicked on)?

Thanks,
Don

From: Roy El-Hames rfh@pipex.net
To: don garbage dongarbage@hotmail.com
CC: blkline@attglobal.net, rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
Date: Thu, 09 Nov 2006 16:14:52 +0000

Don;
That suggest to me that you may have network issues?? have you
checked your NIC and did a traceroute or ping to your RT web server .
Roy

don garbage wrote:

I’m still having the problem and getting desparate.

I determined that I did not have fastcgi enabled. So, I did the
following:

sudo apt-get install libapache2-mod-fastcgi
sudo apt-get install libcgi-fast-perl
sudo a2enmod fastcgi
sudo ln -s /etc/request-tracker3.4/apache-fastcgi.conf
/etc/apache2/conf.d/
edit /etc/request-tracker3.4/apache-fastcgi.conf:
#FastCgiIpcDir /var/run/fastcgi
RedirectMatch ^/rt$ /rt/
sudo chown www-data: /etc/request-tracker3.4/RT_SiteConfig.pm

this has enabled fastcgi. I also restarted apache2 and postgres.
But, I still have the same problem. For more than half of the
tickets that remote users try to access, the page stalls half way
through loading. I notice that when I access RT from localhost, its
very fast and pages never stall.

Any help is so very appreciated,
Don

From: “don garbage” dongarbage@hotmail.com
To: blkline@attglobal.net
CC: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
Date: Wed, 08 Nov 2006 15:23:46 +0000

Barry,

I know fcgi is installed, I’m not sure fcgi is enabled. At the
moment, I’m trying to get server-info working, and will report back
as soon as it is.

Also, there are a bunch of symbolic links in
/etc/apache2/mods-enabled/:

/etc/apache2/mods-enabled/ssl.conf →
/etc/apache2/mods-available/ssl.conf
/etc/apache2/mods-enabled/ssl.load →
/etc/apache2/mods-available/ssl.load
/etc/apache2/mods-enabled/rewrite.load →
…/mods-available/rewrite.load
/etc/apache2/mods-enabled/perl.conf →
/etc/apache2/mods-available/perl.conf
/etc/apache2/mods-enabled/perl.load →
/etc/apache2/mods-available/perl.load
/etc/apache2/mods-enabled/cgid.conf →
/etc/apache2/mods-available/cgid.conf
/etc/apache2/mods-enabled/cgid.load →
/etc/apache2/mods-available/cgid.load
/etc/apache2/mods-enabled/userdir.conf →
/etc/apache2/mods-available/userdir.conf
/etc/apache2/mods-enabled/userdir.load →
/etc/apache2/mods-available/userdir.load

Here’s the cat of those files:
::::::::::::::
cgid.conf
::::::::::::::

Socket thingy for CGI.

ScriptSock /var/run/apache2/cgisock
::::::::::::::
cgid.load
::::::::::::::
LoadModule cgid_module /usr/lib/apache2/modules/mod_cgid.so
::::::::::::::
perl.conf
::::::::::::::

This file is a placeholder; you can safely ignore or delete it.

::::::::::::::
perl.load
::::::::::::::
LoadModule perl_module /usr/lib/apache2/modules/mod_perl.so
::::::::::::::
rewrite.load
::::::::::::::
LoadModule rewrite_module /usr/lib/apache2/modules/mod_rewrite.so
::::::::::::::
ssl.conf
::::::::::::::

SSLRandomSeed startup builtin
SSLRandomSeed connect builtin
AddType application/x-x509-ca-cert .crt
AddType application/x-pkcs7-crl .crl
SSLPassPhraseDialog builtin
SSLSessionCache dbm:/var/run/apache2/ssl_scache
SSLSessionCacheTimeout 300

SSLMutex file:/var/run/apache2/ssl_mutex
SSLCipherSuite
ALL:!ADH:!EXPORT56:RC4+RSA:+HIGH:+MEDIUM:+LOW:+SSLv2:+EXP:+eNULL

SetEnvIf User-Agent “.MSIE.”
nokeepalive ssl-unclean-shutdown
downgrade-1.0 force-response-1.0

::::::::::::::
ssl.load
::::::::::::::
LoadModule ssl_module /usr/lib/apache2/modules/mod_ssl.so
::::::::::::::
userdir.conf
::::::::::::::

UserDir public_html
UserDir disabled root

   <Directory /home/*/public_html>
           AllowOverride FileInfo AuthConfig Limit
           Options MultiViews Indexes SymLinksIfOwnerMatch

IncludesNoExec


::::::::::::::
userdir.load
::::::::::::::
LoadModule userdir_module /usr/lib/apache2/modules/mod_userdir.so

Thanks so very much for your help,
Don

From: “Barry L. Kline” blkline@attglobal.net
To: don garbage dongarbage@hotmail.com
CC: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
Date: Tue, 07 Nov 2006 14:14:27 -0500

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

don garbage wrote:

Hey Barry,

Wow, that was fast, thanks so much.

I actually did respond to your email. Here was my reply:
Hi Barry,

I just checked again for mod_fastcgi, and, it appears that

I
do have
it. In ubuntu, it is called
libfcgi-perl

So, back to the drawing board. :)

Have you had the chance to check out my config files?

Thanks for any further help,
Don

Perhaps the problem is in my config files. Any thoughts?

I also see this in your file:

Include /etc/apache2/mods-enabled/.load
Include /etc/apache2/mods-enabled/.conf

What files are in this directory?

Are you sure that the fcgi is enabled? The easiest way I know
for you
to check is to enable /server-status & /server-info in the
configuration
file. You can then check it via: http://yourrtserver/server-info
and
look for the appropriate modules.

Barry
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36

Hi all,

My users are complaining that RT is slow and not working to the point of
being useless.

I’m very new to system administration and my RT3.4.4 is not working well on
Ubuntu 6.06. I have followed the instructions here:
Request Tracker Wiki
Page loads are very slow and often stall without ever loading. I’m using
postgres7.4 for the database with ssl (https).

Where should I start trying to track this down? Is there a log file I should
look at?

  1. Update DBIx::SearchBuilder module to the latest available on the CPAN.
  2. upgrade RT to 3.4.5 at least as this version has several changes
    that improve performance, one is major enough to do an upgrade

Please help,
Don

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

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Best regards, Ruslan.

37

Still need some help from rt-user land. Please :slight_smile:

Here’s the state of affairs for my problem:

  • Remote users are having problems with remote access to RT system. Most
    accesses stall with only a third of the page loading. From what I can tell,
    this happens for all types of accesses, whether its just clicking on a
    ticket or updating, or creating.
  • I installed and enabled fastcgi.
  • My postgres sql log file is identical for a successful access as it is for
    a stalled access. So, the problem has to be on the return trip of the data.
  • What happens in RT after the postgres data has been queried? And, how can
    I track it?
  • Note, that I’d like to track the simplest case of clicking on a ticket and
    then having it display (the RT log will not display this info).

For your convenience, I am attaching my conf files.

Thanks so much for any help,
don

apache2.conf (6.38 KB)

apache2-modperl2.conf (1.45 KB)

RT_SiteConfig.pm (538 Bytes)

ssl (1.27 KB)

38

Hi all,

Please help, I’m still stuck.
Anyone have any further thoughts on this one?

Thanks very much,
Don

39

Don;
Have you tried Ruslan’z suggestion to you:

  1. Update DBIx::SearchBuilder module to the latest available on the CPAN.
  2. upgrade RT to 3.4.5 at least as this version has several changes
    that improve performance, one is major enough to do an upgrade

Also you can write you own debug statements, similar to:
$RT::Logger->debug(“Whatever text you want here”);
I would suggest adding 2 or 3 of those in Display.html at the start of
the <%INIT>
$RT::Logger->debug(“Start processing Display.html”);
In the middle near just above
} else {
if (!$TicketObj) {
and then at the bottom just before
</%INIT>

Restart Apache and then tail -f var/log/rt.log, and then try to browse a
ticket …

Good luck
Roy

don garbage wrote:

40

Also, Vivek Khera post alternative INDEXes set to the list several
times. He knows Pg better than I. I believe it could help you too.

Vivek, have you seen difference on Pg between 3.4.4 and 3.4.5? We’d
split a weird SQL query into two, the query is related to ACL checks.On 11/14/06, Roy El-Hames rfh@pipex.net wrote:

Don;
Have you tried Ruslan’z suggestion to you:

  1. Update DBIx::SearchBuilder module to the latest available on the CPAN.
  2. upgrade RT to 3.4.5 at least as this version has several changes
    that improve performance, one is major enough to do an upgrade

Also you can write you own debug statements, similar to:
$RT::Logger->debug(“Whatever text you want here”);
I would suggest adding 2 or 3 of those in Display.html at the start of
the <%INIT>
$RT::Logger->debug(“Start processing Display.html”);
In the middle near just above
} else {
if (!$TicketObj) {
and then at the bottom just before
</%INIT>

Restart Apache and then tail -f var/log/rt.log, and then try to browse a
ticket …

Good luck
Roy

Best regards, Ruslan.