Plaintext instead of MIME-encoded Mails

Hello List!

We 're using RT since nearly 6 Months, but got a little bit of trouble
because of customers saying our answers via RT are without content.

This is caused by some webmail-provider not being able to display
MIME-encoded text correctly (yahoo is one of them…).

After googling and searching in the wiki I didn’t find a solution. Maybe
I used the wrong keywords or something else went wrong…

Is there a way to send plaintext mails instead of MIME encoded ones?

Thynks

RIchard

Hello List!

We 're using RT since nearly 6 Months, but got a little bit of trouble
because of customers saying our answers via RT are without content.

This is caused by some webmail-provider not being able to display
MIME-encoded text correctly (yahoo is one of them…).

Known bug in older versions. (We had a hyphen where we shouldn’t have).
If you come up to 3.4.4, this should go away.

Jesse

This is caused by some webmail-provider not being able to display
MIME-encoded text correctly (yahoo is one of them…).

There was a bug in some version of RT 3.2’s email generator that
caused this. Either search the list archives for the patch or
upgrade RT to 3.4.4 and the bug will go away.

PS: when asking for help, it is easier to get it if you tell people
the exact versions of the software you’re using.