Person "time off" or "offline" ability?

RT Users
1

I haven’t seen even a suggestion of this in the documentation, but I
figured I’d ask before assuming. Is there any ability for a person to
become ‘offline’ for a bit?

Motive: a person is set up to be a Watcher of dozens of tickets and/
or queues. Person goes on vacation and doesn’t want all this e-mail.
Without going to find every queue and ticket they are watching, we’d
like to ‘disable’ e-mail to the person for a period of time.

Likewise we could use the same feature for NOC shift workers…

I don’t much care about implementation. Hours worked, disable status,
etc. Just give me some function to do this :wink: Better yet if the
person can do it for themselves.

Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness

2

I haven’t seen even a suggestion of this in the documentation, but I
figured I’d ask before assuming. Is there any ability for a person to
become ‘offline’ for a bit?

Motive: a person is set up to be a Watcher of dozens of tickets and/
or queues. Person goes on vacation and doesn’t want all this e-mail.
Without going to find every queue and ticket they are watching, we’d
like to ‘disable’ e-mail to the person for a period of time.

Preferences → Settings → Email Delivery

3

Preferences → Settings → Email Delivery

Okay, color me stupid but I can’t figure out why nobody but superusers
can see Preferences.

Searching on the wiki has no links, and there are no rights which
clearly specify who can see the Preferences link.

Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness

4

You need to have “ModifySelf” permissions to see the Preferences tab.

Thanks for the help.

headdesk

Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness

5

Jo Rhett wrote:> On Feb 6, 2009, at 10:29 AM, Jesse Vincent wrote:

Preferences → Settings → Email Delivery

Okay, color me stupid but I can’t figure out why nobody but superusers
can see Preferences.

Searching on the wiki has no links, and there are no rights which
clearly specify who can see the Preferences link.

You need to have “ModifySelf” permissions to see the Preferences tab.

Jeff