As far as I know your only fix is through the database directly.
Login in to your RT database and
select id from Users where Name = ‘root’; #on my system the id of root == 12
select id from Groups where Name = ‘User 12’; #on my system this id = 13
select id from Principals where ObjectId = 13 and PrincipalType = ‘Group’; #most likely this should be the same as above in my case 13
select * from ACL where PrincipalId = 13 and PrincipalType = ‘Group’; #This should return a row with
| id | PrincipalType | PrincipalId | RightName | ObjectType | ObjectId | DelegatedBy | DelegatedFrom |
| 3 | Group | 13 | SuperUser | RT::System | 1 | 0 | 0 |
But in your case most likely it wont , so you will need to insert a new row into your ACL table to match the above.
(Remember that the id field is auto increment so you don’t include it in your insert statement).
Hope that helps;
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From: firstname.lastname@example.org [mailto:rt-users-
email@example.com] On Behalf Of josh.cole
Sent: 01 September 2011 00:29
Subject: [rt-users] Permissions problem. Cannot view queues/tickets or
make changes to config as super user
Permissions problem. Cannot view queues/tickets or make changes to config
super user. I am logging in as root. Not sure what I did to cause this
problem but if anyone is willing to tell me how to resolve this problem
would be great.
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