I am trying to set a custom field based on an incoming mail. Part of the
code looks like this:
my $CF_Obj = RT::CustomField->new($RT::SystemUser);
my $cf_name = “Skill”;
$CF_Obj->LoadByName( Name => $cf_name, Queue => ‘0’,);
my ($retcode, $msg) = $CF_Obj->AddValueForObject( Object =>
Content => $cf_value, );
$RT::Logger->debug(“Return code [$retcode] Msg [$msg]\n”);
The scrip gets executed, however the custom field won’t be set, because the
permission is denied.
The user is RT_System, but I can’t seem to find where I can set the
’ModifyCustomField’ right for this user.
Can someone please help me?