Permissions for replies and copy to requestor

I’m new to RT 2.x and I’m having some problems envolving ticket
maintenance.

What I need: allow to anyone the permission to send e-mail to a ticket
already created, and this new message will be added to the ticket (the
normal behavior from 1.x). How can I setup this “feature”? Now who is
trying to send a reply is receiving “Permission Denied - Correspondence
not recorded” bounce message.

What I need to confirm: When I’m replying from outside (not using RT web
interface but an e-mail client), this reply will be sent also to
requestor? Right now this reply is NOT being sent, and this is exactly the
behavior I want (replies are not sent to requestor except if I choose it
from web interface or include it with the other recipients in the e-mail).
Is this the correct feature for 2.x or my installation is having some
problems?

TIA.

What I need: allow to anyone the permission to send e-mail to a ticket
already created, and this new message will be added to the ticket (the
normal behavior from 1.x). How can I setup this “feature”? Now who is
trying to send a reply is receiving “Permission Denied - Correspondence
not recorded” bounce message.

It sounds like you want to grant Everyone the ReplyToTicket permission.

What I need to confirm: When I’m replying from outside (not using RT web
interface but an e-mail client), this reply will be sent also to
requestor? Right now this reply is NOT being sent, and this is exactly the
behavior I want (replies are not sent to requestor except if I choose it
from web interface or include it with the other recipients in the e-mail).
Is this the correct feature for 2.x or my installation is having some
problems?

Do you have an "OnCorrespond NotifyAllWatchers with template Correspondence"
scrip?

or a better option would be to grant “requestor” with ReplyToTicket ,
otherwise anyone could reply to that ticket… I think.