I have installed the latest version of rt on a fresh RedHat 6.2.
I have created a queue called testq and a made myself a user and made that
user an admin of the queue. I have also checked the 'Allow non-members to
create requests" yet, I cannot submit e-mail to create a request from a
non-member or member account. Both result in the e-mail response below.
I can submit Mail commands to validate myself and cuase an action. This
results in first an error message like the one below in the first e-mail
response from the system, then an email responding to the commands I sent.
For some reason rt sees everyone as a non-member and ignores the ‘Allow
the alias seems to be correct:
testq: |"/usr2/rt/bin/rt-mailgate general correspond"
The only thing I can think of is an install issue. I installed
php4/mod-perl/mysql/mysql.pm/msql-mysql etc. from rpm. Everything else is
working well and I can create requests via the web interface.
I have dug completely through the docs, and every one the rt mailling
lists. I have found several requests for help on this or similar issues
going back to earlier versions of rt,but no solution. I have also seen
requests to add some notes on this problem to the FAQ, but the FAQ is not
There has been an error:
There has been an error with your request:
You don’t have permission to create requests in this queue. Either you’re not a queue member or non-members aren’t allowed to create requests in this queue.
Your message is reproduced below:
— Headers Follow —
From email@example.com Sat Jan 6 23:19:42 2001
Received: from is.asu.edu (is.asu.edu [220.127.116.11])
by darma.is.asu.edu (8.9.3/8.8.7) with ESMTP id XAA03329
for firstname.lastname@example.org; Sat, 6 Jan 2001 23:19:42 -0700
Received: from localhost (temple@localhost)
by is.asu.edu (8.9.3/8.9.3) with ESMTP id VAA12142
for email@example.com; Sat, 6 Jan 2001 21:50:53 -0700
Date: Sat, 6 Jan 2001 21:50:53 -0700 (MST)
Content-Type: text/plain; charset=us-ascii
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