Permission to creat request


#1

I have installed the latest version of rt on a fresh RedHat 6.2.
I have created a queue called testq and a made myself a user and made that
user an admin of the queue. I have also checked the 'Allow non-members to
create requests" yet, I cannot submit e-mail to create a request from a
non-member or member account. Both result in the e-mail response below.
I can submit Mail commands to validate myself and cuase an action. This
results in first an error message like the one below in the first e-mail
response from the system, then an email responding to the commands I sent.

For some reason rt sees everyone as a non-member and ignores the ‘Allow
non-members’ setting.

the alias seems to be correct:

testq: |"/usr2/rt/bin/rt-mailgate general correspond"

The only thing I can think of is an install issue. I installed
php4/mod-perl/mysql/mysql.pm/msql-mysql etc. from rpm. Everything else is
working well and I can create requests via the web interface.

I have dug completely through the docs, and every one the rt mailling
lists. I have found several requests for help on this or similar issues
going back to earlier versions of rt,but no solution. I have also seen
requests to add some notes on this problem to the FAQ, but the FAQ is not
updated.

Please advise.

-TempleDate: Sat, 6 Jan 2001 23:19:42 -0700
From: Request Tracker rt@darma.is.asu.edu
To: temple@is.asu.edu
Subject: [it-is #0] (_rt_system) RT Error: test

There has been an error:
There has been an error with your request:
You don’t have permission to create requests in this queue. Either you’re not a queue member or non-members aren’t allowed to create requests in this queue.

Your message is reproduced below:

the test

— Headers Follow —

From temple@is.asu.edu Sat Jan 6 23:19:42 2001
Received: from is.asu.edu (is.asu.edu [149.169.200.11])
by darma.is.asu.edu (8.9.3/8.8.7) with ESMTP id XAA03329
for testq@darma.is.asu.edu; Sat, 6 Jan 2001 23:19:42 -0700
From: temple@is.asu.edu
Received: from localhost (temple@localhost)
by is.asu.edu (8.9.3/8.9.3) with ESMTP id VAA12142
for testq@darma.is.asu.edu; Sat, 6 Jan 2001 21:50:53 -0700
Date: Sat, 6 Jan 2001 21:50:53 -0700 (MST)
To: testq@darma.is.asu.edu
Subject: test
Message-ID: Pine.LNX.4.10.10101062149430.11669-100000@is.asu.edu
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii

-------------------------------------------- Managed by Request Tracker


#2

temple@is.asu.edu wrote:

the alias seems to be correct:

testq: |"/usr2/rt/bin/rt-mailgate general correspond"
^^^^^^^
testq, not general.

This has to be the name of the queue.

Ralph
Ralph Angenendt | "Military justice is to justice what military
http://www.letras.de | music is to music"
ra@letras.de | – Groucho Marx