Permission problem when setting Depends On for ticket you do not have access to

RT Users
1

Hi all,

I have the following situtation:

User Alice has access to queue Foo, but not queue Bar. Alice files ticket
#1337 in queue Bar. As she is the requestor, she may see that one ticket
from Bar.
Yet, Alice will not be able to make ticket #4711, which is in Foo, depend
on #1337.

This is the current state in our RT. We would, of course, want Alice be
able to define these dependencies. This particular instance of RT is
version 3.6.3.

Thanks for all help,
Richard

2

Richard,

I missed your question. What is it you want to be able to do?

Kenn
LBNLOn 7/5/2008 4:53 AM, Richard Hartmann wrote:

Hi all,

I have the following situtation:

User Alice has access to queue Foo, but not queue Bar. Alice files ticket
#1337 in queue Bar. As she is the requestor, she may see that one ticket
from Bar.
Yet, Alice will not be able to make ticket #4711, which is in Foo, depend
on #1337.

This is the current state in our RT. We would, of course, want Alice be
able to define these dependencies. This particular instance of RT is
version 3.6.3.

Thanks for all help,
Richard

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3

Ok, Linking was strict and required ModifyTicket right on both sides
until RT 3.x.y. I don’t remember X and Y, but anyway in 3.6.7 people
have StrictLinkACL option in the config. May be it’s already in 3.6.3,
but I do recall that there were fixes for this functionality since
it’s been introduced in RT.On Sat, Jul 5, 2008 at 3:53 PM, Richard Hartmann richih.mailinglist@gmail.com wrote:

Hi all,

I have the following situtation:

User Alice has access to queue Foo, but not queue Bar. Alice files ticket
#1337 in queue Bar. As she is the requestor, she may see that one ticket
from Bar.
Yet, Alice will not be able to make ticket #4711, which is in Foo, depend
on #1337.

This is the current state in our RT. We would, of course, want Alice be
able to define these dependencies. This particular instance of RT is
version 3.6.3.

Thanks for all help,
Richard

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

4

Ok, Linking was strict and required ModifyTicket right on both sides
until RT 3.x.y. I don’t remember X and Y, but anyway in 3.6.7 people
have StrictLinkACL option in the config. May be it’s already in 3.6.3,
but I do recall that there were fixes for this functionality since
it’s been introduced in RT.

OK, I will check and report back. Thanks :slight_smile:

Richard