Hi folks:
I’ve installed RT::Extension::CommandByMail and configured it according
to
http://cpansearch.perl.org/src/FALCONE/RT-Extension-CommandByMail-0.08_01/INSTALL.
So far so good.
When I try and email a ticket with commands (e.g., Priority or
TimeWorked) I get the following response:To: matt.adams@cypressinteractive.com
Subject: Message not recorded: Re: [Product dev. #59]
AutoReply: New feature foo
Date: Wed, 18 Nov 2009 17:40:02 -0600
Permission Denied
Subject: Re: [Product dev. #59] AutoReply: New feature foo
Date: Wed, 18 Nov 2009 16:37:28 -0700
To: somewhere@edsuite.com
From: Matt Adams matt.adams@cypressinteractive.com
Priority: 50
TimeWorked: 60
Trying again but this time putting the commands at the beginning of the
email.
I see the following errors in the web server log:
[warning]: Couldn’t write correspond. Fallback to standard mailgate.
Error: Permission Denied
(/home/rt/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:334)
[crit]: Permission Denied (/home/rt/bin/…/lib/RT/Interface/Email.pm:244)
[error]: Could not record email: Message not recorded: Permission Denied
(/home/rt/share/html/REST/1.0/NoAuth/mail-gateway:75)
Does anyone have any idea what is wrong here and what I can do to get
CommandByMail to work? I have not configured the optional configuration
option CommandByMailGroup. The RT option UnsafeEmailCommands has not
been configured.
Thanks in advance,
Matt
Matt Adams
Development & Network Services, Cypress Interactive
http://cypressinteractive.com, http://edsuite.com