Performance questions

RT Users
1

I’m currently running RT 3.8.1 on a Dell Optiplex 745 tower in my cube
running CentOS 5.2. This box has a Pentium D dual core CPU with 1GB RAM. The
user load on the box is almost nothing, however when I update a ticket, it
takes a lot of time (about 20 seconds). Is there anyway I can improve
performance here?

Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell: (650) 704-6633
Phone: (408) 240-1239

2

I’m currently running RT 3.8.1 on a Dell Optiplex 745 tower in my cube

think about upgrading to latest 3.8 there were many bugs in first
releases (3.8.0, 3.8.1) and many improvements since.

running CentOS 5.2. This box has a Pentium D dual core CPU with 1GB RAM. The
user load on the box is almost nothing, however when I update a ticket, it
takes a lot of time (about 20 seconds). Is there anyway I can improve
performance here?

What kind of database are you using. RT relies a lot on databases
performances, and uses a lot of queries, even for a small set of users.
For mysql, you must tune the default configuration to be sure it
really uses your RAM.

looks here:

http://wiki.bestpractical.com/view/PerformanceTuning

3

I’m currently running RT 3.8.1 on a Dell Optiplex 745 tower in my cube

think about upgrading to latest 3.8 there were many bugs in first
releases (3.8.0, 3.8.1) and many improvements since.

running CentOS 5.2. This box has a Pentium D dual core CPU with 1GB RAM. The
user load on the box is almost nothing, however when I update a ticket, it
takes a lot of time (about 20 seconds). Is there anyway I can improve
performance here?

What kind of database are you using. RT relies a lot on databases
performances, and uses a lot of queries, even for a small set of users.
For mysql, you must tune the default configuration to be sure it
really uses your RAM.

looks here:

PerformanceTuning - Request Tracker Wiki

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We’re using MySQL 5 on this box. I’ll go through the performance tuning page
to see how it goes.

Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell: (650) 704-6633
Phone: (408) 240-1239