Hello,
since a few weeks I have more and more performance issues with request tracker.
our environment:
Hardware
- VMware virtual machine
- 8 CPU cores
- 32GB memory
- very fast SSD/SAS storage
Software
- ubuntu 14.04
- postgres 9.3.21
- apache 2.4.7
- request tracker 4.4.0
we have about 610000 tickets and about 100 active users.
Yesterday I incresed the virtual machine from 6 cores / 24GB memory to 8 cores / 32GB memory without making it better.
CPU-load average is about 2,50 to 3,50
memory usage is (in the moment) at about 12GB, swap is empty
can you help me troubleshooting this issue?
Check that out:
We are managing > 430 000 Tickets and > 1 890 000 (mostly unprivilged spam users.
ktm
3
Hi,
Another thing that may help is to upgrade to a supported/current release of PostgreSQL. 9.3 is EOS.
Regards,
Ken