Perform query on custom field?

RT Users
1

Hi,

I added a custom field (job number) in tickets.
So when i add a new ticket, i can add another different job number.
That’s okay and works fine, but is there a possibility that i can
perform a query and use that custom field as criteria ?
That’s very important for us.

Thnx,
Philippe

2

Philippe Dhont (Sea-ro) wrote:

Hi,

I added a custom field (job number) in tickets.
So when i add a new ticket, i can add another different job number.
That’s okay and works fine, but is there a possibility that i can
perform a query and use that custom field as criteria ?

Add the queue in the Query Builder and the custom fields will be added
to your options.

That’s very important for us.

Thnx,
Philippe

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

3

Thnx,
Works like a charm now!

Phil.

From:Sent: donderdag 16 juni 2005 16:26
To: Philippe Dhont (Sea-ro)
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Perform query on custom field ?

Philippe Dhont (Sea-ro) wrote:

Hi,

I added a custom field (job number) in tickets.
So when i add a new ticket, i can add another different job number.
That’s okay and works fine, but is there a possibility that i can
perform a query and use that custom field as criteria ?

Add the queue in the Query Builder and the custom fields will be added
to your options.

That’s very important for us.

Thnx,
Philippe

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati