Per User/Queue Copy of All Ticket Transactions (fwd)

For us, it was a slightly more general desire to watch all actions on all tickets on a given queue. Actually, it was much simpler than I had thought. I set that particular staff person to be an AdminCC (Config->Queue->DeptQueue->Watchers.) This person now happily gets a copy of everything that happens in his email.

Is there a way for a specific user to set himself up as a Watcher of an entire queue? Right now, my staff can set themselves up as a CC/AdminCC of any specific ticket in their repsective queue (I gave my group Watch and WatchAsAdmin rights.)

But I haven’t found a way in the interface for a person to set himself up as a Watch/WatchAsADminCc the entire queue. I can set a user up for that via SuperUser (as mentioned above.) But what are the steps for a user to do this for himself?

Thank you,

Paul Hirose : : Sysadm Motto: rm -fr /MyLife
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From: Erik Peterson
To: Paul Hirose
Subject: Re: [rt-users] Per User/Queue Copy of All Ticket Transactions

We have one tech who prefers the same thing. As a starting point, I
wrote a scrip that makes him added as an adminCC on any ticket that he
owns. So I have it run on Create and on Owner Change and check to see
if the new owner is him, then add him as an adminCC.

Custom action prep:

 if ($self->TicketObj->OwnerObj->Id() == 775) {
   return 1;
 } else {
   return 0;

Custom action cleanup:

 my $owner = $self->TicketObj->Owner;

I plan to take it a step further and add a user custom field that
let’s me set this as a preference per user and then simply check that
condition to assign it.

The biggest downside to this is that if he transfers the ticket to
someone else, he needs to manually remove himself as an adminCC, but
that wasn’t much of a stumbling block for our setup.

Hope that might help and if anyone has great insight into this, I’d
love to hear it as well.