Per-queue signature? (warning: newbie q!)

Greetings. We’ve been using RT for years but I’m a newbie at administration, so
please forgive the very basic question.

I’d like to set up a sig that gets used for every reply from a particular queue.
(it’s an anti-phishing thing). We have many techs who touch this queue, and
some of them also touch other queues, so using the personal sig setting is not a
good solution. (Also, we’d like to be able to quickly change it for the entire
queue, to help get the word out about threats or attacks.)

I can set up autoreplies so I have a very basic understanding of scrips and
templates, but I am not sure how to go about this, and I am not yet up the
learning curve enough to figure it out from the docs on the wiki or the past
threads here. Help?

Thanks,

Ethan

Greetings. We’ve been using RT for years but I’m a newbie at administration, so
please forgive the very basic question.

I’d like to set up a sig that gets used for every reply from a particular queue.
(it’s an anti-phishing thing). We have many techs who touch this queue, and
some of them also touch other queues, so using the personal sig setting is not a
good solution. (Also, we’d like to be able to quickly change it for the entire
queue, to help get the word out about threats or attacks.)

I can set up autoreplies so I have a very basic understanding of scrips and
templates, but I am not sure how to go about this, and I am not yet up the
learning curve enough to figure it out from the docs on the wiki or the past
threads here. Help?

Sounds like you want Configuration -> Queue -> Queue Name -> Templates
make a template named the same as the global template that currently
is mailed out and copy it and add your signature

-kevin

That sounds rather simple…and it works. Thanks so much!

EthanOn 9/22/09 12:21 PM, Kevin Falcone wrote:

On Tue, Sep 22, 2009 at 11:24:19AM -0700, Ethan Benatan wrote:

Greetings. We’ve been using RT for years but I’m a newbie at administration, so
please forgive the very basic question.

I’d like to set up a sig that gets used for every reply from a particular queue.
(it’s an anti-phishing thing). We have many techs who touch this queue, and
some of them also touch other queues, so using the personal sig setting is not a
good solution. (Also, we’d like to be able to quickly change it for the entire
queue, to help get the word out about threats or attacks.)

I can set up autoreplies so I have a very basic understanding of scrips and
templates, but I am not sure how to go about this, and I am not yet up the
learning curve enough to figure it out from the docs on the wiki or the past
threads here. Help?

Sounds like you want Configuration -> Queue -> Queue Name -> Templates
make a template named the same as the global template that currently
is mailed out and copy it and add your signature

-kevin



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