Greetings. We’ve been using RT for years but I’m a newbie at administration, so
please forgive the very basic question.
I’d like to set up a sig that gets used for every reply from a particular queue.
(it’s an anti-phishing thing). We have many techs who touch this queue, and
some of them also touch other queues, so using the personal sig setting is not a
good solution. (Also, we’d like to be able to quickly change it for the entire
queue, to help get the word out about threats or attacks.)
I can set up autoreplies so I have a very basic understanding of scrips and
templates, but I am not sure how to go about this, and I am not yet up the
learning curve enough to figure it out from the docs on the wiki or the past
threads here. Help?