We have RT3 set up to truncate attachments at 16k:
Set($MaxAttachmentSize , 16384); # 16k
Set($TruncateLongAttachments , 1);
Set($DropLongAttachments , 1);
This works very well in keeping our database mostly free of huge
attachments mistakenly sent in by customers (we have a no attachment
Since RT considers the body of a mail message as an attachment, this
causes some problems on a queue where we expect the size of the message
body to be very large (internal queue used for logs).
Whenever we want to receive one of these log, we must up the
MaxAttachmentSize then stop and start apache. After we have received the
log, we change the config back and stop/start apache.
It would be VERY useful for us if the MaxAttachmentSize could be
configured on a per-queue basis or at least have an exception for specific
Is this possible now? If not, could it be added in the future?
<=> ASK and you shall receive <=>