People Section of Ticket does not display ccs and Admin ccs assigned from Queue

This is not a bug as several versions of rt display the same feature.

We are currently working on upgrading to rt 3.2.0 and are enjoying the new
ticket display changes.We were somewhat disappointed to find that the
people section of the ticket display does not show the cc s and admin ccs
that are assigned to a ticket by the queue definition as opposed to the ccs
and admin ccs assigned to the ticket at creation time.

My users are requesting that they can see who are the predefined ccs and
admin ccs of each ticket in a queue both in the display of a ticket and at
creation time. Ideally we would like to create a multiple capable select
box of usernames or email addresses in the cc and admin cc fields at
ticket creation time with those defined by the queue assignment either
preselected or output as text so that users who are unfamiliar with the cc
and admin ccs assigned to queues can see the tickets.

Has anyone modified rt to achieve any of these objectives?

Thanks

Bob

Robert Conron
IT Manager - Asia Pacific
FT Interactive Data

Phone: + 613 92492051
Fax: + 613 92492099
Email: bob.conron@ap.ftid.com

I did this. First, we need to get Best Practical to apply the
patch I submitted so that the callbacks are in place to make
this easy.

http://rt3.fsck.com/Ticket/Display.html?id=5407

(Or you can create a locla component.)

Then create the callback component.

/opt/rt3/local/html/Callbacks//Ticket/Elements/ShowPeople/Cc:

<&|/l&>Queue Cc: <%$Ticket->QueueObj->CcAddresses%> <%ARGS> $Ticket => undef

/opt/rt3/local/html/Callbacks//Ticket/Elements/ShowPeople/AdminCc:

<&|/l&>Queue AdminCc: <%$Ticket->QueueObj->AdminCcAddresses%> <%ARGS> $Ticket => undef On Wed, Aug 18, 2004 at 05:24:47PM +1000, Bob.Conron@ap.ftid.com wrote: > > > > > This is not a bug as several versions of rt display the same feature. > > We are currently working on upgrading to rt 3.2.0 and are enjoying the new > ticket display changes.We were somewhat disappointed to find that the > people section of the ticket display does not show the cc s and admin ccs > that are assigned to a ticket by the queue definition as opposed to the ccs > and admin ccs assigned to the ticket at creation time. > > My users are requesting that they can see who are the predefined ccs and > admin ccs of each ticket in a queue both in the display of a ticket and at > creation time. Ideally we would like to create a multiple capable select > box of usernames or email addresses in the cc and admin cc fields at > ticket creation time with those defined by the queue assignment either > preselected or output as text so that users who are unfamiliar with the cc > and admin ccs assigned to queues can see the tickets. > > Has anyone modified rt to achieve any of these objectives? > > Thanks > > Bob > > Robert Conron > IT Manager - Asia Pacific > FT Interactive Data > > Phone: + 613 92492051 > Fax: + 613 92492099 > Email: bob.conron@ap.ftid.com > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Be sure to check out the RT wiki at http://wiki.bestpractical.com