People section enhancement possible?

RT Users
1

Dear community,

I wonder if it would be possible to add new fields (roles) to the ‘People’ section.
We intend to have some additional fields like ‘Developer’ and ‘Tester’…
I’ve been searching the mailing list and documentation for hours now but still have no idea whether this is possible or how to achieve this.

We’re still running RT 3.8.8 but want to upgrade to RT 4.0.10 soon.

Any help would be highly appreciated.

Thanks & regards,

André Schmelzer

2

There are some improvements in this area for 4.2. We would love to find
customer to move this improvements to fully customizable roles/watchers for
tickets. You can contact sales@bestpractical.com.

Ruslan from phone.15.03.2013 21:14 пользователь Andre.Schmelzer@t-systems.com написал:

Dear community,

I wonder if it would be possible to add new fields (roles) to the ‘People’
section.
We intend to have some additional fields like ‘Developer’ and ‘Tester’…
I’ve been searching the mailing list and documentation for hours now but
still have no idea whether this is possible or how to achieve this.

We’re still running RT 3.8.8 but want to upgrade to RT 4.0.10 soon.

Any help would be highly appreciated.

Thanks & regards,

André Schmelzer

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