Pdf thumbnail shows as broken

RT Users
1

We’re uploading some pdf files into custom fields as images. We need to
do this as we want the pdfs to be clickable in searches.

The problem is that the thumbnails show as broken images. I’m guessing
this is because RT doesn’t know how to make thumbnails from pdfs.

We want to either have the thumbnails show up or turn off the thumbnails
for pdfs and eliminate the broken image icon.

I found this:

but as I am constitutionally incapable of programming in perl this does
not help me much.

Is anyone aware of a plugin for this? Or know a way to turn off the
thumbnails for pdfs?

Thanks!

Pain is temporary. It may last a minute, or an hour, or a day, or a year,
but eventually it will subside and something else will take its place. If
I quit, however, it lasts forever.

2

We’re uploading some pdf files into custom fields as images. We need to
do this as we want the pdfs to be clickable in searches.

That’s the wrong approach. You should upload your PDFs into Upload a
file CFs and extend the column map (using callbacks) to allow you to
interpolate the file’s URL within RT inside your format string.

The problem is that the thumbnails show as broken images. I’m guessing
this is because RT doesn’t know how to make thumbnails from pdfs.

RT isn’t thumbnailing what you upload when it displays the CF value for
you. Since it is an image CF, RT simply spits out an HTML tag
that points to the image URL within RT. I don’t know of any browser
that renders PDFs in tags.

Thomas