PATCHES: Timer, Privacy Filter, Short Tag


got some small patches (2.0.11) for you.

Timer Patch
Javascript timing device to measure time worked on ticket updates:

  • Timer starts “invisible” on ticket display
  • Displays minute counter on update page (with blinking dot)
  • Timer stops if you click into the minute-field
  • It’s still possible to change the time worked manually - the timer
    continues to count if you leave the field

Privacy Patch
Shortens requestor names/email-addresses for more privacy:
“Florian Bischof” becomes "Florian *** <flo@***>"
if you are not the owner of the ticket and the privacy-option is
enabled for the ticket queue (and you are not superuser who is still
able to see everything).
This patch needs a new database field. Just do
ALTER TABLE Queues ADD Privacy smallint(6) DEFAULT 0;
or something similar.
Use this expression in your templates to use the privacy-filter
in your notifications/autoreplys, too:

Short Tag Patch
Stupid patch to use short ticket tags like “Subject (#NUMBER)”.

Have fun,


Florian Bischof
Slurm: It’s so delicious, you’ll eat it until you explode!

rt-2-0-11-fxb-Timer.patch (3.55 KB)

rt-2-0-11-fxb-Privacy.patch (9.32 KB)

rt-2-0-11-fxb-ShortTag.patch (1.27 KB)