Hello :
Customer needs : LinearEscalate + still seing prio (dec/incr)easing after
a ticket is due.
Solution a little patch on LinearEscalate (as shiped in rt3.8.2).
If it can help.
Friendly
Julien Tayon // digital craftsman // making things simpler (when possible)
Clothes make the man. Naked people have little or no influence on society.
– Mark Twain
Julien Tayon // digital craftsman // making things simpler (when possible)
heh, I never took a coding class
or a graphics class
or a software design class
and it shows 
linearescalate.diff (5.74 KB)