Partly lookup for custom felds based on other custom fields / Hide custom fields?

RT Users
1

Dear all,

is it possible to hide a custom field / make it visible depending on a value of another custom field?

In our RT we have one field “Projecttype” and we want to hide the field “LEAN Status” if the Projecttype <> ‘LEAN’.

I would be very happy if someone has an idea for this topic.

2

It looks like this is what you’re looking for:

https://rt-wiki.bestpractical.com/wiki/ToggleCFs

Looks like the new wiki busted the formatting, kind of unfortunate.

Also, if this doesn’t do exactly what you want it might give you inspiration:

1 Like
3

Dear Todd,

thanks a lot.

I think the extension is something we can work with.

Will give you a feedback after our “RT-IT” will install it correctly.