Parsing email subject or body to create SLA priority

RT Users
1

I am looking for a way to parse an email message to set the SLA priority of the ticket (using RT::Extension::SLA)

TIA,
Steve

2

I am looking for a way to parse an email message to set the SLA
priority of the ticket (using RT::Extension::SLA)

In a scrip I suppose?

You can get the message body with:

my $message = $self->TransactinObj->Attachments->First->Content;

You will find additionnal informations and examples at
http://wiki.bestpractical.com/.