It appears that $ParseNewMessageForTicketCcs is for new tickets only,
not for ongoing ticket email based correspondence. I’ve looked in the
FAQ and archived messages, but I haven’t been able to find a clear,
safe, way of adding non-duplicate CC’s to a ticket for email
correspondence in a similar manner as $ParseNewMessageForTicketCcs.
One. Be very, very careful. This would mean that anyone could add
themselves as a cc to all of your tickets, just by “spamming” you.
If i understand the statement correctly:
If $ParseNewMessageForTicketCcs is true, RT will attempt to divine
Ticket ‘Cc’ watchers from the To and Cc lines of incoming messages
Be forewarned that if you have any addresses which forward mail to
RT automatically and you enable this option without modifying
“RTAddressRegexp” below, you will get yourself into a heap of trouble.
Set($ParseNewMessageForTicketCcs , 1);
Then the RT will add each Mail Address from To and Cc Line, so you have
to check the next option:
RTAddressRegexp is used to make sure RT doesn’t add itself as a ticket
the setting above is enabled.
Set($RTAddressRegexp , ‘^firstname.lastname@example.org$’);
But, how can i make sure, that the system don’t add itself ?!? The
Regexp can do a lot, but you have to use mail addys where you can
"filter" for. But what if you have Mail Addresses like:
How will you create the regexp for this?
@Jesse: is it possible to add all the RT System Mailaccounts separated
by comma??? This could work, but better would be a check to the DB’s
Correspond and CommentAddress?!?
Any hints?? So far i know, this worked good at the old RT2…?!?