Hi,
I’m a new users on RT and am trying to configure my system. Our
organization needs to have non-rt users be able to bring in other people
into a conversation via CC. I know that the requestor can do this via
the “Set($ParseNewMessageForTicketCcs , 1);” configuration. But I would
like to have all mail parsed and any new CCs added to the list of CC
watchers for that ticket. Is there a ay of doing this?
thanks for your help
-Martin