Hi.
We see that RT has built in some nice features with the various flavors of ticket inter-relationships, but there still seem to be
some gaps. Can anyone recommend some CONTRIB stuff (or perhaps contribute some stuff? 
) to address the following:
1 - Reporting tools to show, say in tree format, a list of children of a parent ticket
2 - An easier way of opening a child ticket while displaying a (new) parent. I.E. a link/button to “Create Child”.
My appologies if I have missed the obvious, but I have looked at the docs, faqs, etc, and haven’t found what I’m looking for
yet…
Thanks,
Sam
Samuel P Howard wrote:
1 - Reporting tools to show, say in tree format, a list of children of
a parent ticket
The ordinary ticket display already does this, up to a depth of 8
generations.
2 - An easier way of opening a child ticket while displaying a (new)
parent. I.E. a link/button to “Create Child”.
That’s fairly simple to add. Ticket/Create.html already has a
$MemberOf argument, but doesn’t seem to do anything with it[*0].
However it’s trivial to use this – change this line:
Children
to this:
Children
so that if $MemberOf is supplied, it populates the appropriate field
without the user having to type it. You can test this by setting
MemberOf in the URL:
http://localhost/Ticket/Create.html?Queue=5&MemberOf=123
Once you’ve got that working, you just need to put a link in ticket
display pages that links to the above, but using the current queue and
ticket numbers.
[*0] I’m still on 2.0.13; things may be different since Friday.
Smylers
GBdirect