Here is the way I would optimally like it to look.
Group A, Admins, can see all requests, run reports, re-assign requests,
and what not.
Group B, tech support staff, can see unassigned requests and requests
assigned to them, but not everyone’s requests.
Group C, everyone else. Create requests and see own requests.
Will RT recognize users and groups pulled from AD and allow you to set
permisions in this way? Do you have to setup each user? Will the users
show up automatically in the admin interface, or is there something
special I would have to do?
Todd Chapman said: