I’ve modified the SelfService page so that users can submit a priority of
(0,25,75, or 100) — based on this information, I’d like RT to send a
notification to the pager field (which is actually an email address) to a
group of users if the priority is, say, greater/eqaul than 75.
Has anyone done anything like this? I suppose a scrip would be ideal that
does something along the lines of:
On new Ticket Create, if priority is greater/equal than 75 notify AdminCC’s
by pager field? Or, perhaps it can be incorporated directly into the
Scrips are slightly confusing, and I haven’t seen any good
examples/documentation of their use. Still looking though.