We have a cron that runs every minute:
/opt/rt3/bin/rt-crontool --search RT::Search::ActiveTicketsInQueue
–search-arg --condition RT::Condition::UntouchedInMinutes
–condition-arg 1,24 --action RT::Action::SetPriority --action-arg 10
Then a perl script that checks for Priority. If the priority is 0-10,
it pages level one admins for x minutes. 11 - 20, level two and so on.On Tue, 2 Nov 2004, Boris-Michel Deschenes wrote:
}We would like to enable paging for new tickets created in the urgent queue.
}Upon ticket creation, we need to run a shell command to use qpage to
}actually page the admins and tell them a new urgent ticket just came in…
}It’s just a matter of running a shell command basically but I would like to
}know what’s the best way to do it?
}at the rt-mailgate level or in a user defined scrip action ?
}Anybody else used it ?
Matthew Joseff, Director Technical Operations
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