Paging admins on create

RT Users
1

Hi,

We would like to enable paging for new tickets created in the urgent queue.

Upon ticket creation, we need to run a shell command to use qpage to
actually page the admins and tell them a new urgent ticket just came in…

It’s just a matter of running a shell command basically but I would like to
know what’s the best way to do it?

at the rt-mailgate level or in a user defined scrip action ?
Anybody else used it ?

Thanks

2

We have a cron that runs every minute:

/opt/rt3/bin/rt-crontool --search RT::Search::ActiveTicketsInQueue
–search-arg --condition RT::Condition::UntouchedInMinutes
–condition-arg 1,24 --action RT::Action::SetPriority --action-arg 10

Then a perl script that checks for Priority. If the priority is 0-10,
it pages level one admins for x minutes. 11 - 20, level two and so on.On Tue, 2 Nov 2004, Boris-Michel Deschenes wrote:

}Hi,
}
}We would like to enable paging for new tickets created in the urgent queue.
}
}Upon ticket creation, we need to run a shell command to use qpage to
}actually page the admins and tell them a new urgent ticket just came in…
}
}It’s just a matter of running a shell command basically but I would like to
}know what’s the best way to do it?
}
}at the rt-mailgate level or in a user defined scrip action ?
}Anybody else used it ?
}
}Thanks
}
}

Matthew Joseff, Director Technical Operations
§ 703.519.1066 (f) 703.548.9151 (m) 202.415.6261
YellowBrix - Transforming Content Into Action.

3

I can’t give you the exact perl, but a scrip that has a custom “on
create” scrip that does “system(qpage blurf);” in it ought to do the
trick.

Jim Rowan
Manager of Information Architecture, Management, and Security
StarCore LLC
(512) 682-8533
jim.rowan@starcore-dsp.com-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
Boris-Michel Deschenes
Sent: Tuesday, November 02, 2004 8:46 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] paging admins on create

Hi,

We would like to enable paging for new tickets created in the urgent
queue.

Upon ticket creation, we need to run a shell command to use qpage to
actually page the admins and tell them a new urgent ticket just came
in…

It’s just a matter of running a shell command basically but I would like
to know what’s the best way to do it?

at the rt-mailgate level or in a user defined scrip action ?

Anybody else used it ?

Thanks