Ownership on comment

RT Users
1

Hey… is it possible to:

  1. automatically set the owner of a ticket to the creator of the ticket?

  2. automatically change the owner of a ticket to whomever comments on the
    ticket?

2

Hey… is it possible to:

  1. automatically set the owner of a ticket to the creator of the ticket?
  2. automatically change the owner of a ticket to whomever comments on the ticket?

Yes. There should be an example Scrip for #2 on the wiki, and #1 is
just a variant of that.

-kevin

3

Hey… is it possible to:

  1. automatically set the owner of a ticket to the creator of the ticket?
  2. automatically change the owner of a ticket to whomever comments on the
    ticket?
  You should be able to write scrips to do that. Main question is

when in the life of a ticket should those events take place.

4

thanks guys, yeah, scrips are doing the job. #1 has been taken care of w/ a
scrip I found on the wiki. #2 eludes me, but I’m working on it. Used this
for #1

Description: AutoSetOwner
Condition: On Resolve
Action: User Defined
Custom action preparation code:
return 1;
Custom action cleanup code:

get actor ID

my $Actor = $self->TransactionObj->Creator;

if actor is RT_SystemUser then get out of here

return 1 if $Actor == $RT::SystemUser->id;

get out unless ticket owner is nobody

return 1 unless $self->TicketObj->Owner == $RT::Nobody->id;

ok, try to change owner

$RT::Logger->info(“Auto assign ticket #”. $self->TicketObj->id ." to
user #". $Actor );
my ($status, $msg) = $self->TicketObj->SetOwner( $Actor );
unless( $status ) {
$RT::Logger->error( “Impossible to assign the ticket to $Actor: $msg” );
return undef;
}
return 1;
Template: Global template: BlankOn Wed, Jul 13, 2011 at 11:27 AM, Mauricio Tavares raubvogel@gmail.comwrote:

On Wed, Jul 13, 2011 at 11:17 AM, Chris Hall hiro24@gmail.com wrote:

Hey… is it possible to:

  1. automatically set the owner of a ticket to the creator of the ticket?
  2. automatically change the owner of a ticket to whomever comments on the
    ticket?
  You should be able to write scrips to do that. Main question is

when in the life of a ticket should those events take place.

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2011 Training: http://bestpractical.com/services/training.html