We’re just in the process of testing and tracking down the detail on
this, but it appears that the owner of a ticket isn’t included in most
of the default scrips (RT3.06), and thus doesn’t get most notifications.
Do I misunderstand or is this accurate?
(Again, with the default scrips:)
It seems that the owner gets notified when it is assigned to him and
when it is resolved, and that’s it.
Further, examining the default actions (as documented in the draft
manual) and the list of items in the action pulldown on a scrip, it
appears that there are no groupings that include the owner. (The manual
talks about “Notify All Watchers” but that isn’t in 3.0.6 (upgraded from
3.0.4), it appears.).
This means that we need to add scrips to notify the owner explicitly on
all the appropriate conditions…
Did I get it right?