Understandable. I’ve only got about 15 potential owners today, and
don’t expect this to grow beyond 25-30 in the next year, maybe 50
all-time. Seems like that shouldn’t impact load time considerably.
I have found the file that handle this: QuickCreate in the Elements
folder, but I’m not sure of the Perl changes.
This is the code right now:
Any gurus offer the changes to get a list of all potential owners?
Maybe another approach would be to list all users in a group. I could
then create a quickcreate group, to show the users I want to. Possible?
Thanks in advance.From: Stephen Turner [mailto:sturner@MIT.EDU]
Sent: Wednesday, May 11, 2005 12:03 PM
To: Brandon Pulsipher; email@example.com
Subject: Re: [rt-users] Owner list on ‘Quick ticket creation’
At Wednesday 5/11/2005 01:07 PM, Brandon Pulsipher wrote:
For the Quick ticket creationsection on the At-a-glance page, is there
permission change or easy mod to have it show all potential owners (the
list I see if I go to the full ticket creation)? It presently only
the yourself and Nobody.
The problem is that all potential owners (in the system) could be a very
long list and might take a long time to put together. On the full ticket
creation you’ve chosen a queue, so the list potential owners is limited
and it’s more reasonable to display it.
Not that you couldn’t show the whole list on the home page - just that
might give you very bad response time and a very long drop down list.
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)