Owner field cannot be populated after upgrading to 4.2.5

RT Users
1

Hello

We just upgraded to RT 4.2.5 and the owner field no longer works. if I edit
the field then it is happy to autocomplete the field and when I click save
no error message is displayed but the owner files remains as Nobody in
particular.
Any assistance would be gratefully received.

Thanks

Fergus

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2

We just upgraded to RT 4.2.5 and the owner field no longer works.

What version did you upgrade from?

if I edit
the field then it is happy to autocomplete the field and when I click save
no error message is displayed but the owner files remains as Nobody in
particular.

What is in RT’s error logs?

  • Alex