Situation:
Ticket created (Web) but not assigned to a person (even not to NOBODY).
Same situation when creating Ticket via Mail.
Default queue shows Ticket Owner: nobody
Now assigning this ticket to a person of the staff (Owner change from nobody
to xxx).
The script Owner change does nothing! No mail to xxx.
It works o.k. for a change between person xx1 to person xx2, but not when xx1
is nobody.
I have realized the information of the assigned person too, if the assignment
takes place when creating the ticket.
The problem is: no information of the first assigned person via Mail if
someone forgets to assign the ticket when creating!
Any help appreciated!
Thanks
Michael