Overzealous quoting characters in WebRT?

RT Users
1

Hi,

Several months ago, our organization upgraded our various RT2/3 installs to
RT 3.4.2. One nagging change seems to have been the quoting style… With
RT2, when you responded to a message in WebRT, the quote looked like this:

[ this@email.com - Date ]

bla, bla, bla

Now with our 3.4.2 installs, those same quotes have extra quoting
characters, including the “quoted from” line , like this:

[ this@email.com - Date ]

bla, bla, bla

Is this the norm now, and if so, how can I get the old quoting style back?

Best Wishes - Peter
Peter_Losher@isc.org | ISC | OpenPGP 0xE8048D08 | “The bits must flow”

2

Hi,

Several months ago, our organization upgraded our various RT2/3 installs to
RT 3.4.2. One nagging change seems to have been the quoting style… With
RT2, when you responded to a message in WebRT, the quote looked like this:

-=-
[ this@email.com - Date ]

Now with our 3.4.2 installs, those same quotes have extra quoting
characters, including the “quoted from” line , like this:

-=-

[ this@email.com - Date ]

Is this the norm now, and if so, how can I get the old quoting style back?

It’s a bug. I’m pretty sure we’ve fixed it in RT 3.5. I’d take a patch
to fix it for 3.4