I have created a queue for which I want an autoreply other than the
default, ‘Autoreply’, to be sent when a ticket is created.
Accordingly, I have created a template in
Queues->My-New-Queue->Templates, and a scrip in same->Scrips that
goes: On Create Notify Requestors (with) Template:
‘my-new-queue-autoreply’. That works fine, and it does go out,
however the global ‘Autoreply’ still does too, leaving the Requestor
with two autoreplies. How do I arrange this so that the Requestor
gets only the one, ‘my-new-queue-autoreply’?
Dave Edwards <dle&sympatico,ca>
Freelance and Technical Writer,
With Special Interest in Open Source Software
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