Output result in Web Interface

Hi,

I have one question:
When for example I resolve a ticket, in the Web Interface shows a
message "Ticket has passed from ‘Open’ to ‘Resolved’.

I’m making a Script and I want that put and action that shows a
diferrent message that I decide, not the RT intern messages. There are
any method that can do this? I don’t wanna show a message for terminal,
I want that a user see another personal message that I put in this script.

It’s possible? Thank you!


/ / Daniel Garc�a Mej�a
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Cient�fics i Acad�mics de Catalunya

Gran Capit�, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - dgarcia@cesca.cat

Hi,

Take a look at Elements/ListActions or SetStatus method in RT/Ticket.pmOn Tue, Jan 24, 2012 at 19:59, Daniel Garcia Mejia dgarcia@cesca.cat wrote:

Hi,

I have one question:
When for example I resolve a ticket, in the Web Interface shows a message
"Ticket has passed from ‘Open’ to ‘Resolved’.

I’m making a Script and I want that put and action that shows a diferrent
message that I decide, not the RT intern messages. There are any method that
can do this? I don’t wanna show a message for terminal, I want that a user
see another personal message that I put in this script.

It’s possible? Thank you!



__
/ / Daniel García Mejía
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Científics i Acadèmics de Catalunya

Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - dgarcia@cesca.cat


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Best regards, Ruslan.