Outlook multipart/alternative problem, send plain text when attachments exist

Hi all

We are working with 3.8.8. we have the following problem:

When any HTML correspond/comment with attachments (i.e doc file) sent to RT
from outlook (i.e. outlook 2010), the system sends plain/text part rather
than html part.

I found that outlook 2010 and 2007 include multipart/alternative into the
message so both plain text and html version would be parsed by RT.

I found this post:

http://lists.bestpractical.com/pipermail/rt-commit/2011-June/020321.html

and tried to compare Transaction_Overlay.pm and EmailParser.pm from 3.8.11
and included newly developed code into 3.8.8 but still no success.

Any comment/idea?

smime.p7s (5.46 KB)

Hi all

We are working with 3.8.8. we have the following problem:

When any HTML correspond/comment with attachments (i.e doc file) sent to RT from outlook (i.e.
outlook 2010), the system sends plain/text part rather than html part.

I found that outlook 2010 and 2007 include multipart/alternative into the message so both
plain text and html version would be parsed by RT.

I found this post:

[1][Rt-commit] rt branch, 3.8/improve-messagerfc822-handling, created. rt-3.8.10-3-g91d96dd

and tried to compare Transaction_Overlay.pm and EmailParser.pm from 3.8.11 and included newly
developed code into 3.8.8 but still no success.

You likely want to read docs/templates.pod, but be aware that there
have been a ton of bugfixes for that code since 3.8.8. You’re better
off upgrading, if you must stay on 3.8, at least target 3.8.11.

-kevin