Outlook 2007 inserting multiple blank lines

Hello,

I’ve been having problems with people that send emails into RT from Outlook
2007 or 2010. If they reply to a message it keeps adding blank lines,
overtime there are extremely large gaps in the email thread. I searched
around on Google and found this thread
http://www.gossamer-threads.com/lists/rt/users/94042 which mentions the
problem. I followed Jesse’s advice and copied the latest EmailParser.pm from
git 3.8-trunk to /opt/rt3/lib/RT/EmailParser.pm however blank lines keep
getting added to the messages.

I have cleaned the mason cache as well as restarting postfix and apache.

Thanks for the help.
Dustin

Hi Dustin,

here are the two commits for this bug:

This only works if the mail from outlook contains the X-Mailer header
with the right values.

-ChrisAm 22.09.2010 18:01, schrieb Dustin Berube:

Hello,

I’ve been having problems with people that send emails into RT from
Outlook 2007 or 2010. If they reply to a message it keeps adding blank
lines, overtime there are extremely large gaps in the email thread. I
searched around on Google and found this thread
http://www.gossamer-threads.com/lists/rt/users/94042 which mentions the
problem. I followed Jesse’s advice and copied the latest EmailParser.pm
from git 3.8-trunk to /opt/rt3/lib/RT/EmailParser.pm however blank lines
keep getting added to the messages.

I have cleaned the mason cache as well as restarting postfix and apache.

Thanks for the help.
Dustin