Outgoing mail not working

RT Users
1

Ok, I decided to get rt-mailgate working. I can now send mail to a
particular address, and a ticket gets created. The requestor gets an
auto-reply, as they should. So far, so good.

When I reply, in RT, nothing goes out. The reply is logged in the database,
but no mail is sent. I have this in my site config:

Set($SendmailPath , “/usr/sbin/sendmail.postfix”);
Set($SendmailArguments , “-oi -t”);

but I don’t think that’s the problem, as I’m not getting any error messages
related to that, that I can tell, anyway. I do see this in my messages file
though:

Nov 2 11:37:54 spot RT: <
rt-3.4.4-16299-1130949473-1095.51-5-0@blackdogsoft.net> #51/465 - Scrip 5
(/u1/www/sites/rt-secure/lib/RT/Action/SendEmail.pm:237)
Nov 2 11:37:54 spot RT: <
rt-3.4.4-16299-1130949473-1095.51-5-0@blackdogsoft.net> No recipients found.
Not sending. (/u1/www/sites/rt-secure/lib/RT/Action/SendEmail.pm:249)
Nov 2 11:37:54 spot RT: <
rt-3.4.4-16299-1130949473-1095.51-6-0@blackdogsoft.net> #51/465 - Scrip 6
(/u1/www/sites/rt-secure/lib/RT/Action/SendEmail.pm:237)
Nov 2 11:37:54 spot RT: <
rt-3.4.4-16299-1130949473-1095.51-6-0@blackdogsoft.net> No recipients found.
Not sending. (/u1/www/sites/rt-secure/lib/RT/Action/SendEmail.pm:249)
Nov 2 11:37:54 spot RT: <
rt-3.4.4-16299-1130949473-1095.51-7-0@blackdogsoft.net> #51/465 - Scrip 7
(/u1/www/sites/rt-secure/lib/RT/Action/SendEmail.pm:237)
Nov 2 11:37:54 spot RT: <
rt-3.4.4-16299-1130949473-1095.51-7-0@blackdogsoft.net> No recipients found.
Not sending. (/u1/www/sites/rt-secure/lib/RT/Action/SendEmail.pm:249)

It seems to me that scrip 6 should have found a recipient, as the ticket
clearly lists the requestor’s address.

I’m sure I’ve done something wrong, or forgotton to do something I should
have … any ideas?

TIA

-ste

2

At Wednesday 11/2/2005 11:49 AM, Shaun T. Erickson wrote:

It seems to me that scrip 6 should have found a recipient, as the ticket
clearly lists the requestor’s address.

I’m sure I’ve done something wrong, or forgotton to do something I should
have … any ideas?

Can you list your scrips - both global and on the queue you were testing
with? Also, were you the requestor?

Steve

3

At Wednesday 11/2/2005 12:35 PM, Shaun T. Erickson wrote:

Your reply got me thinking … so I sent a ticket in from an account other
than my own. I’m able to reply to it just fine, from within RT. So why is
it that I seem to only not be able to reply to tickets I create via email?

    -ste

With the notify actor setting of 0, RT won’t send mail to the ‘actor’ - the
thinking is that you’ve made the update so you don’t need to be notified of
the update. You can, of course change the setting to 1 in which case you
will get the mail. Does that answer your question?

This has caused confusion for some of our users who aren’t aware of this
feature and expect to see mail. We are about to introduce a user preference
that controls this so that the individual can choose what behavior they want.

Steve

4

At Wednesday 11/2/2005 12:35 PM, Shaun T. Erickson wrote:

Your reply got me thinking … so I sent a ticket in from an account other
than my own. I’m able to reply to it just fine, from within RT. So why is it
that I seem to only not be able to reply to tickets I create via email?

-ste

With the notify actor setting of 0, RT won’t send mail to the ‘actor’ -
the thinking is that you’ve made the update so you don’t need to be notified
of the update. You can, of course change the setting to 1 in which case you
will get the mail. Does that answer your question?

This has caused confusion for some of our users who aren’t aware of this
feature and expect to see mail. We are about to introduce a user preference
that controls this so that the individual can choose what behavior they
want.

Steve

That is exactly what the “problem” was. I didn’t expect it to try and
out-smart me. :slight_smile: Thanks!
-ste