Outgoing email - comment

RT Users
1

Hi

I have been using RT for Windows for a few months and have decided to
now move to a Linux platform as it offers more flexibility

I have installed 3.6.3 and I can create tickets and it will email me to
my company email address which is on an exchange box.

However, when I comment or reply to a ticket, then no emails are sent to
the AdminsCcs or Ccs. It always worked on my Windows version

Any help would be greatly appreciated

Thanks in advance

2

You need to make sure the proper scripts have been added either to the
global or queue-specific ‘scrips’ list. It’s been a long time since I
setup RT from scratch, but I believe by default, CC’s are not emailed when
making a comment. Either way, you need to make sure that you have ‘On
Comment’ and ‘On Correspond’ (aka reply) scrips set globally or
queue-specifically in order to send email to the proper parties (CC’s,
AdminCC’s, Requestors, Other Recipients, etc).

James Moseley

         "Nicholas                                                     
         Whitehead"                                                    
         <Nicholas.Whitehe                                          To 
         ad@morganash.com>         <rt-users@lists.bestpractical.com>  
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         lists.bestpractic                                     Subject 
         al.com                    [rt-users] Outgoing email - comment 
                                                                       
                                                                       
         01/22/2007 10:11                                              
         AM

Hi

I have been using RT for Windows for a few months and have decided to now
move to a Linux platform as it offers more flexibility

I have installed 3.6.3 and I can create tickets and it will email me to my
company email address which is on an exchange box.

However, when I comment or reply to a ticket, then no emails are sent to
the AdminsCcs or Ccs. It always worked on my Windows version

Any help would be greatly appreciated

Thanks in advance

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