I’m starting to look at patching outage tracking functionality onto RT
2.0.13. I thought I’d ask if anyone else had done any work on this before
I get knee deep in source.
Basically, the idea I’m running from is to have a section in WebRT where
one could select a ‘system’, an optional ‘application’ (both being fed from
keywords), a start date+time, an end date+time, and a boolean flag for
whether or not the outage was SLA impacting.
Given this data, you could do a SQL query for each reporting period to be
able to compute outage information.
As I begin on this – has anyone started any effort on something
similar? If not, any advice/ideas on what else this should include?
Thanks in advance