I’ve got a problem with large attachments. I have the
$MaxAttachmentSize set to 1 MB since I don’t really want large
attachments in my RT…
However, I have the situation that when someone emails a ticket to me
with a large attachment, of say, 5Mb encoded, RT issues a temporary
error and the mail server retries that message over and over again,
resulting in mayhem. For example, I have one ticket that had like 80
copies of the text part of the email, but no copies of the attached
file (until I killed the message from the mail queue).
The RT error log shows something like this:
[Tue Aug 24 03:17:28 2004] [crit]: Out of memory during “large” request
for 8392704 bytes, total sbrk() is 44761088 bytes at
/usr/local/lib/perl5/5.8.4/CGI.pm line 679.
There’s nothing of use from the maillog:
status=deferred (temporary failure. Command output: RT server error.
The RT server which handled your email did not behave as expected. It
said: )
So whatever error RT wanted to send back, it was too long for postfix
to log…
RT 3.2.1
mod_perl 1.29
Postgres 7.4.3
FreeBSD 4.10-RELEASE
apache 1.3.31
perl 5.8.4
cpan says I have the latest versions of all installed modules (except
DBD::Pg which has a major bug in the latest version)
The data limit is set to 64Mb per process, which appears to be what
we’re hitting… how big do I need to make the memory limit to handle a
5Mb attachment (so it can be refused due to the size limit)?
smime.p7s (2.42 KB)