Hi all,
Very new with RT and already in trouble.
I upgraded from 3.4.4 to 3.8.2. Things look good.
But I foolishly made the following changes without realising the consequences:
old:
Set($rtname, ‘CompanyName’);
Set($Organization, ‘CompanyName’);
new:
Set($rtname, ‘Company Name’);
Set($Organization, ‘Company Name’);
which caused a new ticket to be created instead of adding the correspondence
to the existing ticket with the old subject header because of the now
mismatching subject header.
Please tell me I can fix this?
I’ve changed it back and things seem good again but how can I merge
the new tickets created
with the old ones?
Any help will be highly appreciated.
Thanks.
Hi all,
Very new with RT and already in trouble.
I upgraded from 3.4.4 to 3.8.2. Things look good.
But I foolishly made the following changes without realising the consequences:
old:
Set($rtname, ‘CompanyName’);
Set($Organization, ‘CompanyName’);
new:
Set($rtname, ‘Company Name’);
Set($Organization, ‘Company Name’);
which caused a new ticket to be created instead of adding the correspondence
to the existing ticket with the old subject header because of the now
mismatched subject header.
Please tell me I can fix this?
I’ve changed it back and things seem good again but how can I merge
the new tickets created
with the old ones?
Any help will be highly appreciated.
Thanks.
http://wiki.bestpractical.com/view/RenameInstanceOn Thu, Jun 11, 2009 at 7:32 PM, Robert Gabrielephemeric@gmail.com wrote:
Hi all,
Very new with RT and already in trouble.
I upgraded from 3.4.4 to 3.8.2. Things look good.
But I foolishly made the following changes without realising the consequences:
old:
Set($rtname, ‘CompanyName’);
Set($Organization, ‘CompanyName’);
new:
Set($rtname, ‘Company Name’);
Set($Organization, ‘Company Name’);
which caused a new ticket to be created instead of adding the correspondence
to the existing ticket with the old subject header because of the now
mismatched subject header.
Please tell me I can fix this?
I’ve changed it back and things seem good again but how can I merge
the new tickets created
with the old ones?
Any help will be highly appreciated.
Thanks.
The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Best regards, Ruslan.
Thank you very much, this is what I was hoping for.2009/6/15 Ruslan Zakirov ruslan.zakirov@gmail.com:
http://wiki.bestpractical.com/view/RenameInstance
On Thu, Jun 11, 2009 at 7:32 PM, Robert Gabrielephemeric@gmail.com wrote:
Hi all,
Very new with RT and already in trouble.
I upgraded from 3.4.4 to 3.8.2. Things look good.
But I foolishly made the following changes without realising the consequences:
old:
Set($rtname, ‘CompanyName’);
Set($Organization, ‘CompanyName’);
new:
Set($rtname, ‘Company Name’);
Set($Organization, ‘Company Name’);
which caused a new ticket to be created instead of adding the correspondence
to the existing ticket with the old subject header because of the now
mismatched subject header.
Please tell me I can fix this?
I’ve changed it back and things seem good again but how can I merge
the new tickets created
with the old ones?
Any help will be highly appreciated.
Thanks.
The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
–
Best regards, Ruslan.