Very new with RT and already in trouble.
I upgraded from 3.4.4 to 3.8.2. Things look good.
But I foolishly made the following changes without realising the consequences:
Set($rtname, ‘Company Name’);
Set($Organization, ‘Company Name’);
which caused a new ticket to be created instead of adding the correspondence
to the existing ticket with the old subject header because of the now
mismatching subject header.
Please tell me I can fix this?
I’ve changed it back and things seem good again but how can I merge
the new tickets created
with the old ones?
Any help will be highly appreciated.