Does RT give you the ability to sort results with an Order By, Then By?
eg. Order by Severity, then by Priority or something like that?
If I then had 4 Sev-1 issues they would all show at the top, but then
be ordered by their individual priority.
When I order by Priority and all priority is set to zero, there
doesn’t appear to be a sort order applied (at least I can’t tell what
it is ordering by.) But I’d like to order by one field, and where all
results are equal for many tickets for that field, order by another.
Platform Operations Team Leader