Open ticket on first reply

How can I have RT change the status from new to open on the first reply to the ticket. It should essentially as function like replying to resolved/stalled tickets.

Thanks,

Rehan van der Merwe
Neil Harvey & Associates (Pty) Ltd
http://www.nha.co.za
rehan@nha.co.za
Tel: +27 21 6709237
Fax: +27 21 6709337

How can I have RT change the status from new to open on the first reply to the ticket. It should essentially as function like replying to resolved/stalled tickets.

You can use the AutoAssign contrib by Bruce

Thanks,

Rehan van der Merwe
Neil Harvey & Associates (Pty) Ltd
http://www.nha.co.za
rehan@nha.co.za
Tel: +27 21 6709237
Fax: +27 21 6709337


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